Legal notice

Legal Notice – Purilo Store

Site Owner:

Business Name: Purilo Store
Operator: Purilo Digital (commercial name)
Country of Operation: Switzerland
Contact Email: purilo.contact@gmail.com

Purilo Store is an independent e-commerce business operating under the dropshipping model. Products are shipped directly from third-party suppliers, with U.S. warehouses used to ensure fast delivery to U.S. customers.

Hosting:

This website is hosted by:
Shopify Inc.
151 O’Connor Street
Ottawa, Ontario K2P 2L8
Canada
www.shopify.com

Personal Data:

All customer data is collected and processed in accordance with Swiss and international data protection regulations (including GDPR where applicable). You may request access, correction, or deletion of your data by contacting us at purilo.contact@gmail.com.

Cookies:

The site uses cookies to improve user experience, analyze traffic, and measure advertising performance. Cookie preferences can be managed through the cookie banner upon visiting the website.

Intellectual Property:

All content on this website (text, images, logos) is the property of Purilo Store or its content providers. Unauthorized reproduction is prohibited and may result in legal action.

Contact:

For any inquiries, please contact:
purilo.contact@gmail.com
Customer service typically responds within 24–48 business hours.

Terms and Conditions – Purilo Store

1. Company Information

Purilo Store is an online store operated from Switzerland.
Products are sold exclusively to customers in the United States and shipped from U.S.-based warehouses for fast delivery.

Contact email: purilo.contact@gmail.com

2. Products

Product descriptions and photos are provided as accurately as possible. However, slight variations may occur depending on supplier batches. All prices and product availability are subject to change without notice.

3. Ordering

Placing an order on our website implies full acceptance of these Terms and Conditions.
A confirmation email is sent automatically once payment is successfully processed.

We reserve the right to cancel any order suspected of fraud or abuse.

4. Prices and Payment

All prices are listed in U.S. dollars (USD) and Swiss francs (CHF).
Payment is due at the time of ordering and is processed through secure payment gateways (Shopify Payments, Stripe).

Prices may include or exclude applicable taxes depending on the delivery address and local regulations.

5. Shipping and Delivery

Delivery zone: United States only
Estimated delivery time: 7 to 12 business days

Shipping times may vary depending on logistics partners, holidays, or other unforeseen delays. No compensation will be granted for delays beyond our control.

6. Return Policy

You may request a return within 14 days of delivery under the following conditions:

Accepted Returns:

  • Defective or damaged product

  • Wrong item received

  • Missing item in the package

Not Accepted:

  • Change of mind

  • Incorrect shipping address entered by customer

  • Customer-caused damage or misuse

Return shipping costs are the customer's responsibility unless the issue was our fault.
A 20% restocking fee applies to all approved returns (except defective items).
Final sale or promotional items are not eligible for returns or refunds.

All return requests must be made by email to purilo.contact@gmail.com and approved before any item is sent back.

7. Refunds

Once the returned product is received and inspected, you will receive an email notification.
If approved, a refund (minus the restocking fee, if applicable) will be issued to your original payment method within 7–10 business days.

8. Liability

Purilo Store is not responsible for any misuse or improper handling of purchased products.
Customers are expected to read and follow product instructions and safety guidelines.

9. Governing Law

These Terms and Conditions are governed by the laws of Switzerland.
Any dispute shall be resolved by the competent courts in Switzerland.

10. Contact

For any questions or concerns, contact us at:
purilo.contact@gmail.com
We aim to respond within 24–48 business hours.

Refund Policy – Purilo Store

At Purilo Store, customer satisfaction is important to us. If there’s an issue with your order, we’re here to help.

Return Eligibility:

We accept returns under the following conditions:

Accepted:

  • The item arrived defective or non-functional

  • You received the wrong item

  • The item was damaged in transit

  • An item was missing from the package

Not Accepted:

  • You entered the wrong shipping address

  • You changed your mind after receiving the item

  • The item was damaged or misused by the customer

Timeframe:

You must contact us within 14 days of delivery to request a return or report a problem.

How to Request a Return:

Send an email to purilo.contact@gmail.com including:

  • Your order number

  • A description of the issue

  • Clear photos or video of the problem

We’ll forward your request to our supplier for validation. If approved, you will receive:

  • The return shipping address

  • Detailed return instructions

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
A 20% restocking fee applies to all accepted returns, except in cases of our error.

Refund Process:

Once the returned item is received and inspected:

  • You’ll be notified by email

  • If approved, your refund (minus restocking fee if applicable) will be processed within 7–10 business days to your original payment method

Exchanges:

We do not offer standard exchanges.
If your product is defective, we will either:

  • Send a replacement at no additional cost
    or

  • Issue a full refund

Unauthorized Returns:

Returns sent without prior approval will not be accepted. Please contact us before returning any item.